PRIVACY POLICY
Last Revised: November 5, 2025

1. Introduction

DG Express Co., Ltd. and its subsidiaries (“DG EXPRESS,” “we,” “us,” or “our”) value your privacy and are committed to protecting it.

 This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use the DG Driver App websites, mobile applications (the “Platform”), or the delivery and logistics services we provide.

As we expand to B2B Fleet Management, Merchant Integration, and other logistics services, this Policy will be updated accordingly.
By using our Platform or services, you agree to this Policy. Where applicable, this Policy aligns with Cambodian data-protection laws.

2. Definitions

•         Personal Information – any information that identifies you directly or indirectly.
•         Customers/Users – individuals who send or receive deliveries.
•         Service Partners – contracted riders or drivers providing delivery services.
•         Platform – DG Driver App website or mobile application.

3. Legal Basis for Processing

DG EXPRESS processes personal information based on:

•         Consent – when you voluntarily share or approve the use of your data.
•         Contract – to provide requested services.
•         Legitimate Interest – to operate and improve our Platform securely.
•         Legal Obligation – to comply with laws and regulations.

4. Information We Collect

4.1 Information You Provide

When creating or managing your account:

•         Name, Phone Number, Password (required)
•         Optional Profile Info: Photo, Email, Gender, Address, Nationality, DOB, Bio, Job, Languages
•         Identity Documents: ID card, Passport, Driver’s License for verification
•         Biometric Data (facial recognition) with explicit consent
•         Communications/Feedback via chat, email, or calls

4.2 Information Collected Automatically

•         Usage Data: pages visited, session duration, features used
•         Device Data: OS, browser, IP address, device ID
•         Location Data (approximate or precise) with permission
•         Cookies and similar tracking technologies

4.3 Information from Third Parties

•         Logins via Google, Facebook, Apple
•         Payment and partner platforms for verification or fraud prevention

5. Delivery Service Information

5.1 From Customers

•         Sender/Recipient names, phone numbers, addresses (GPS)
•         Parcel description, weight, dimensions, and photos
•         Delivery details, instructions, and payment records

5.2 From Service Partners

•         Name, Photo, DOB, Phone Number
•         ID and vehicle documents for verification
•         Vehicle details: type, plate number, insurance
•         Payment and service area details
•         Real-time GPS while on deliveries
•         Performance metrics and ratings

6. How We Use Your Information

We use personal information to:

•         Manage accounts and profiles
•         Operate and improve the DG Driver App
•         Match customers with Service Partners
•         Track deliveries and calculate fares
•         Verify identities and ensure safety
•         Process payments and payouts
•         Handle support, disputes, and complaints
•         Analyze usage and enhance features
•         Send updates and optional promotions (opt-out available)
•         Comply with laws and respond to legal requests

7. How We Share Information

We share personal information only as necessary:

•         Service Partners: for pickup/drop-off coordination
•         Customers: partner name, photo, vehicle info, real-time tracking
•         Service Providers: cloud hosting, payment, GPS, verification (under strict contracts)
•         DG EXPRESS Group: among subsidiaries for operations
•         Legal/Safety Reasons: as required by law or to protect users
•         Business Transfers: in case of merger or acquisition

Sensitive documents or bank details are never sold or publicly shared.

8. Cookies and Tracking

We use cookies for Platform functionality, remembering preferences, and analyzing traffic.
You can manage cookies in your device settings; some features may be limited if disabled.

9. Your Rights and Choices

You may:

•         Access and update your profile information
•         Correct inaccurate data
•         Request account or data deletion
•         Opt out of marketing messages
•         Control location sharing from your device

Verified requests are addressed within 30 days or as required by law.

10. Data Security

We use encryption, access controls, and security audits to protect your data.
In case of a breach affecting your rights, we will notify you and the authorities per the law.
Keep your password confidential.

11. Data Retention

We retain data only as needed for service delivery or legal compliance.
Obsolete data is securely deleted or anonymized.

12. International Data Transfers

Data may be stored or processed in other countries.
We implement technical and contractual safeguards to protect your data.
By using our Platform, you consent to such transfers.

13. Sensitive Information

Do not provide sensitive data unless requested for legitimate purposes.
Biometric data is collected only with explicit consent.

14. Children’s Privacy

Our Platform is not for users under 18.
Data of minors collected without consent is deleted immediately.

15. Third-Party Links

Our Platform may link to external sites or services.
We are not responsible for their privacy practices; review their policies separately.

16. Translations

In case of differences between the English and translated versions, the English version prevails.

17. Changes to This Policy

We may update this Policy; the “Last Revised” date indicates the most recent update.
Major updates will be communicated via the Platform or email. Continued use means acceptance.

18. Contact Us

DG Express Co., Ltd.
Office #387c, St. 63 B.T, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh
Email: [email protected] (Subject: “Privacy Inquiry”)
Phone: +855 12 48 28 77
General Support: [email protected]